Sfax Review: The HIPPA-Compliant Fax Choice for Medical Pros

Our Verdict

While its HIPAA compliance targets specific industries, Sfax'due south flexible interface and multiple user support makes information technology a good option for business who need these features, and are willing to pay the cost.

For

• HIPAA-compliant
• Pleasing, intuitive visual interface
• Supports multiple users

Confronting

• Expensive
• No faxing from e-mail
• Only supports faxing in U.S. and Canada

Tom's Guide Verdict

While its HIPAA compliance targets specific industries, Sfax'southward flexible interface and multiple user support makes it a good selection for business who demand these features, and are willing to pay the price.

Pros

• +

  HIPAA-compliant

• +

  Pleasing, intuitive visual interface

• +

  Supports multiple users

Cons

• -

  Expensive

• -

  No faxing from due east-mail

• -

  Merely supports faxing in U.Southward. and Canada

Just past reading the Sfax's own clarification, information technology's clear the service targets an audience that is a bit more specialized than the boilerplate fax service. Scrypt, which provides the Sfax cloud faxing service, has worked in wellness care for almost two decades. So it makes sense that Sfax would distinguish itself by underscoring its HIPAA compliance.

Since our last look at Sfax, that'southward even more truthful: Scrypt has doubled-down on its health intendance focus, with new features such as integration with Citrix Sharefile for Healthcare. (Note that Scrypt and Sfax have been bought by fax powerhouse J2 Global, which also operates MetroFax and Efax.)

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Cloud fax services are required to sign a BAA (Business organisation Acquaintance Understanding) to be considered HIPAA compliant. And a HIPAA-compliant deject service provider must have accountability for its information storage and recovery policies. Medical offices and individuals who actively use fax to retain their own medical data outside of the realm of a personal health record will notice this service highly-seasoned. Sfax provides audit trails for HIPPA documents equally well equally annotations and digital signature.

Sfax review: Pricing

Sfax's pricing is definitely geared toward a professional audience. Plans start at $29 per month for 350 pages. For 700, it costs $49, and scales upwards to $159 for the Pro business relationship with 2,500 pages per month. Annual pricing shaves near 30 percent off those prices.

All plans include a toll-gratis number. BAAs are available starting at the $49 tier.

Past comparison, Nextiva vFax costs $12.95 per month for one,000 pages. SRFax, another faxing service that touts its HIPAA compliance, is even cheaper with its Healthcare Lite plan starting at $7.95 a calendar month for 200 pages.

Free Trial: Sfax lets you try out its service for 14 days; you will need to provide a credit bill of fare when you sign upwardly, though.

Sfax review: Setup

Once you've provided your credit carte to brainstorm your gratuitous trial, y'all'll demand to verify the account via the link sent to your email; from there, configuration is like shooting fish in a barrel and friendly. The interface offers conspicuously differentiated text and colors to guide yous — two surprising finds in the graphically challenged, staid earth of cloud fax services.

Yous'll choose a username and countersign, go your toll-free number (yous tin opt to port an existing number, if you prefer), and config your timezone and when you want notifications delivered via email (upon receipt, delivery or if the fax failed). You lot tin so review your info, impress it and set up the security options. Those options are copious — another differentiator of this service. Of particular note: You tin can add additional users (unlimited maximum), and even control the fax permissions for those users.

Sfax review: File support

Sfax can handle the usual complement of document and images file formats for sending faxes: .Md, .DOCX, .XLS, .XLXS, .PPT, .ODT, ODS, .ODP, .RTG, .PDF and .TXT,  too equally .BMP, .TIF, .GIF, .JPG and .PNG.

Sfax review: Interface

The Spider web interface for Sfax is one of the more visually attractive and intuitive I've seen. It has a handy nav sidebar and hierarchy that makes visual sense. The navigational elements are simple graphics stock-still beneath the Sfax logo: Fax inbox, contacts, embrace pages, library and settings. Below these cadre nav icons, the menus change with the context of the selected option, as does the display at right. For example, the Fax inbox has a nested file-folder construction, and the ability to show faxes past appointment and to search both incoming and sent faxes. These are powerful options, regardless of your fax business.

Sfax recently added the ability to search subfolders with the inbox and to search both incoming and sent faxes simultaneously; previously, you lot could exercise so only by folder. These features are powerful, useful, and distinguish Sfax from the competion.

For businesses, it's terrific to have multiple cover pages stored for unlike purposes.

Y'all can import a CSV contacts file, or add contacts manually. For businesses, it'south terrific to have multiple cover pages stored for different purposes, all clearly visible at a glance.

The document library is the final core differentiator here: Upload documents you know will be sent often — say a release form or data nearly a procedure — and even edit those documents with Sfax as needed. While I focused on the Sfax Spider web interface, the service has a downloadable Mac and Windows print drivers, so you tin can print a document to the Sfax service. Sfax as well has iOS and Android viewer apps.

An iOS app lets you send and manage faxes. This app is convenient and well designed, with a clear and friendly interface and the power to transport directly from the photographic camera roll too. The iOS app is as well HIPAA-compliant, which we'd wait given Sfax'south niche specialty.

Sfax review: Sending and receiving

The Web interface for Sfax is straightforward. Add together the recipient telephone number, or select a recipient from the contacts; upload your file(due south) or choose a certificate from the library; select the cover page; and hit transport.  Unlike other services, you tin't send a fax via email.

The interface here could accept been a bit clearer, though: On our first transport, I forgot to add a subject for the encompass page, just because information technology wasn't as visually differentiated. Also, the send push stays stock-still at the top of page, a little odd because your attending is at the bottom of the Web page. I received a prompt confirmation email after a successful fax manual. Likewise, I received email notifying me of inbound faxes, with a link to the fax in the Sfax cloud inbox.

Sfax review: Verdict

Sfax is one of the better, more versatile fax services we've tested. While its cocky-touted HIPAA compliance targets specific industries, its flexible interface and multiple user support makes information technology a practiced option for business who need these features, and are willing to pay the cost. And the addition of a dedicated iOS mobile app for sending and receiving faxes is a big bonus.

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Melissa Perenson spent more than a decade at PC Globe and TechHive, and she has freelanced for numerous publications including Computer Shopper, Tom's Guide, TechRadar and Consumers Digest.

Source: https://www.tomsguide.com/us/sfax-online-fax-service,review-4866.html

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